Builders

PROHOME SERVICES

End-to-End Warranty Management
Third-Party Warranty Management
Impartial Third-Party Mediation of Warranty Issues
Consistent Homeowner Education on Maintenance Responsibilities
Warranty Documentation Aligned with NAHB & RCPG Standards
Written Warranty Protection with Signed Acknowledgements for Every Home
Buyer Walkthrough Programs
Scheduling Subcontractors for Warranty Work
Call-Ins and Claims Managed by Dedicated Account Managers
Proprietary Online System for Tracking Punch Lists and Warranty Items

How ProHome WorksFor Multi-Family

1. Warranty Management Services

ProHome’s team provides comprehensive Warranty Management Services for one year after the buyer takes possession of their unit. This ongoing support enhances the buyer experience, protects your brand reputation, and minimizes legal risks.ProHome handles all call-ins, claims, and BPL follow-ups as needed. Weekly project review meetings with your CRC ensure full visibility into outstanding items, upcoming walkthroughs, and any reported issues. This proactive approach reduces potential problems and helps avoid negative online reviews.

2. Buyer Support Calls

ProHome manages all buyer inquiries, including inbound calls and emails, so your team can focus on building. This responsive, high-touch service elevates customer care and reinforces your brand value.

3. Accurate Records Management

ProHome maintains meticulous records of all buyer and trade interactions, including calls, emails, documents, and signed warranty agreements.Using the proprietary ProHomeLive platform, all records are securely stored for 11 years, offering long-term protection for Developers and Sponsors against potential future claims and minimizing legal exposure.

4. Proprietary Web-Based System

ProHomeLive, our web-based platform, allows Developers, Sponsors, and Buyers to access warranty, claim, and repair statuses anytime.The system supports buyers in uploading images and documents, streamlining the process for filing and tracking claims. ProHomeLive also offers robust reporting tools, providing valuable insights into project trends and potential issues for Developers and Sponsors. This transparency ensures smooth operations and informed decision-making.