is a builder’s warranty administration system which manages the warranty that the builder provides to their customers based on the structure outlined in the residential performance guidelines published by the NAHB, National Association of Home Builders.
ProHome does not take over or replace the builder’s responsibility or change the contractors for the warranty for the service appointments. The builder is the warrantor of their homes and ProHome manages, documents and tracks all aspects of the customer interaction once settlement has occurred.
Our system consists of performing a detailed new home orientation, warranty walks, 24/7 emergency management, and tracking and scheduling warranty repairs with homeowners and the builder contractors while documenting every aspect in-between.
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Understanding the ProHome Warranty Service
Your builder, not ProHome is the warrantor of your home. Your builder’s contractors provide a warranty for the material they supplied and work they performed on your home. Your builder passes those warranties onto their homeowners and ProHome manages that warranty based on the national guidelines published by the NAHB, National Association of Home Builders. Each warranty appointment scheduled by ProHome to service warranty failures are the original builders contractors as ProHome does not employ any contractors.
Because customer service is so important to our builders, they have followed the lead of some of the best Home Builders in the nation and hired ProHome to thoroughly inspect their homes prior to delivery and to assist their valued Homeowners through their entire warranty period.
There are many positive reasons to have an independent 3rd party involved in the delivery and warranty process for our homeowners.
Having an inspection of your home prior to closing by an independent 3rd party verifies your home was built to “Residential Performance Guidelines” making the Builder accountable for delivering a quality product.
Your builder, not ProHome is responsible for completing the New Home Orientation punch list.
ProHome inspects the home, along with the Homeowner, and thoroughly trains each Homeowner on all of the products installed in their new home.
ProHome understands the value of tracking and documenting every conversation between Homeowner, Subcontractors, and Builders for future reference.
ProHome makes available, an online access for Homeowners, Subcontractors, and Builders to view outstanding and completed work orders 24/7 through an Internet based ProHome system.
ProHome performs additional quality warranty walks, at the Homeowners request, after 30 days of closing and again at the 11th month, to document, take pictures, and start the process for repair of each warranted issue defined.
ProHome provides 24/7 emergency service to give new Homeowners the peace of mind that their emergency issue is important and followed through to completion.
ProHome provides statistical analysis of all past warranty issues to their Builders so future potential problems can be corrected prior to becoming a re-occurring issue.
ProHome interprets the warranty for our Homeowners based on national guidelines and always tries to error on the side of the Homeowner and not on what a Builder feels should be passable